Shipping Policy
We offer free shipping!
- Average transit times to the United States: 4 - 9 days.
- Average transit times to the United Kingdom, Netherlands, Australia, Canada: 7 - 15 days.
- Average transit times for International: 10 - 25 days (depending on country).
We strive to provide you with the best possible shipping experience, constantly working towards faster deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions, and other unforeseen events that may cause shipping delays. While most packages arrive on time, delays and issues experienced by our carriers may occur. Although we cannot guarantee exact delivery dates, we take full responsibility for investigating any delays or issues and will work diligently to minimize any inconvenience caused.
Your satisfaction is our top priority.
I just placed an order, when will it be dispatched?
Please allow us 24 - 48 hours for processing and dispatch of your order.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is dispatched, you will receive an email confirming this 24 - 48 hours after your order.
Can I cancel my order or edit my shipping address?
Yes, but we only have a short window of opportunity (24 hour) to cancel or adjust an order before it is dispatched. The quickest way to contact us to request a cancellation is by mailing info@carboniwatch.com. Please make sure you have all your order information available, including your order number, full name and email.
The subject of the email MUST be: "ORDER ADJUSTMENT REQUIRED"
In any other cases, we will not be able to help you with the inquiry.
For any other questions, contact us via email or contact form.